Orizin Return, Refund & Cancellation Policy

At Orizin, we strive to ensure that our customers are fully satisfied with their purchases. We offer a comprehensive return and refund policy designed to give you peace of mind when shopping with us.

1. Full Refund Policy

We offer a full refund for any cancellation or return of an order within 30 days of delivery. To qualify for a refund, the returned goods must meet the following conditions:

Defective Product or Quality Issue: If the product is defective or has a quality issue, we will arrange to pick up the return goods at our cost.
Product Mismatch: If the product you received does not match the description on our website, we will also cover the return shipping cost.

In these cases, it is the buyer’s responsibility to ensure that the goods are returned in their original condition, including original packaging and all tags.

2. Returns for Other Reasons

If you wish to return a product for any reason not covered above, the buyer is responsible for sending the goods back to our warehouse in their original, sellable condition within 30 days of delivery. Upon receipt of the goods in their original condition, a full refund will be processed.

3. Limitation of Liability

The total liability of Orizin, in any case, will not exceed the price of the product purchased.

4. Refund Processing Time

Please note that it may take 5-7 business days for our payment gateway to process the refund to your registered bank account after we have received and inspected the returned goods.

5. Free Exchange Policy

We offer a free exchange of goods within 30 days of purchase if you are not satisfied with the quality of the product. You can choose to exchange the product for a different version of the same item. Alternatively, you may opt to receive a credit note, which can be used for a fresh purchase.

6. Order Cancellation

Orizin reserves the right to refuse or cancel any order. We may cancel an order under the following circumstances:

Suspected Fraudulent Transaction: If we suspect that the transaction is fraudulent.
Violation of Terms of Use: If we suspect that the customer has engaged in a transaction that is not in accordance with our Terms of Use.
Logistical Issues: For any reason outside the control of Orizin, including delivery-related logistical difficulties.

7. Agreement to Terms

By purchasing products through this portal, you acknowledge that you have read and agree to all the terms and conditions outlined in this policy.

We value your trust in Orizin and aim to provide you with the best shopping experience possible. If you have any questions or concerns regarding our return and refund policy, please feel free to contact our customer support team.