Privacy Policy

Welcome to our Privacy Policy (“Privacy Policy” or “Policy”).

This Policy outlines our practices in relation to the collection, storage, use, processing, and disclosure of personal data that you choose to share with us when you access or use the products and services offered on or through our platform (“Services”).

This Policy sets out the basis on which any personal data we collect from or about you, or that you provide to us, will be processed. Capitalised terms used but not defined in this Policy shall have the meanings ascribed to them in our Terms and Conditions (“Terms”). Please read this Policy together with the Terms.

By using our Services, you consent to the collection, storage, use, and disclosure of your personal data in accordance with this Policy and agree to be bound by its terms. This Policy, together with any applicable contractual terms, governs your use of the Services.

1. THE DATA WE COLLECT ABOUT YOU

We collect different types of personal data, including but not limited to:

Identity and Profile Data: First and last name, username or similar identifiers, title, passwords, purchase history, sales or orders through our Services, feedback, and survey responses.
Contact Data: Email address, phone number, delivery address, billing address, and business address.
Transaction Data: Details of the Services you have availed and limited payment-related information shared with us by our payment partners, including UPI and VPA details.
Technical Data: IP address, browser type, internet service provider, operating system details, access times, page views, device ID, device type, frequency of visits, website and application usage data, clicks, date and time stamps, and approximate location data.
Usage Data: Information about how you use our Services, activity on the platform, booking history, interactions, interests, time spent on pages, and navigation patterns.
Marketing and Communications Data: Preferences for receiving marketing communications and communication settings.

We may also collect, use, and share aggregated data such as statistical or demographic data for analytical purposes. Aggregated data does not directly or indirectly identify you and is not treated as personal data. However, if aggregated data is combined with personal data so that it can identify you, it will be treated as personal data in accordance with this Policy.

What happens if you refuse to provide personal data?

Where we are required to collect personal data by law or under a contract and you fail to provide such data, we may be unable to perform our obligations or provide the Services. In such cases, we may have to limit or discontinue access to the Services.

2. HOW WE COLLECT DATA ABOUT YOU

We collect personal data through the following methods:

a. Direct Interactions

You provide personal data when you:

Create an account or profile
Use our Services
Participate in promotions, polls, or surveys
Request marketing communications
Contact us for support or provide feedback

b. Automated Technologies

When you use our platform, we automatically collect Technical Data through cookies, web beacons, pixel tags, server logs, and similar technologies. We may also receive such data if you visit third-party websites that use our cookies.

c. Third-Party Sources

We may receive personal data from:

Publicly available sources
Business partners and service providers engaged to help deliver the Services

3. HOW WE USE AND DISCLOSE YOUR DATA

We use personal data only where permitted by law, including to:

Verify your identity and create user accounts
Provide and manage the Services
Personalise user experience and analyse trends
Improve platform functionality and business operations
Provide customer support
Process and track transactions
Send service-related communications, updates, and notifications
Conduct marketing and promotional activities
Comply with legal and regulatory obligations
Protect our rights, enforce our Terms, and prevent misuse
Respond to court orders or legal claims

By using our Services, you authorise us to contact you via email, phone, or other means for service-related purposes.

We may share your data with third-party service providers, including payment partners, logistics providers, IT service providers, analytics providers, professional advisors, auditors, and consultants, strictly for the purpose of providing the Services.

We may disclose personal data without consent where required by law, regulation, court order, or government authority.

4. TRANSFER OF PERSONAL DATA

We comply with applicable data protection laws. Subject to regulatory requirements, including RBI guidelines where applicable, personal data may be transferred to and stored in countries outside India if our servers or service providers are located there.

By submitting your data, you consent to such transfer, storage, and processing.

5. THIRD-PARTY SERVICES

Our platform may contain links to third-party websites or services. These third parties have their own privacy policies, and we are not responsible for their data practices. Please review their policies before sharing personal data.

6. COOKIES

We use cookies to:

Enable sessions
Remember user preferences
Track usage and performance
Improve user experience

You may encounter third-party cookies over which we have no control. You can manage cookie preferences through your browser settings.

7. DATA SECURITY

We implement reasonable technical and organisational safeguards, including encryption, access controls, and secure infrastructure, to protect personal data.

You are responsible for maintaining the confidentiality of your account credentials. We are not liable for unauthorised access resulting from compromised passwords.

8. DATA RETENTION

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected or as required under applicable laws.

9. USER-GENERATED CONTENT

Any content you voluntarily submit (comments, reviews, images, etc.) may be publicly visible. We are not responsible for misuse of such content by third parties. You are solely responsible for ensuring that your content complies with applicable laws.

10. BUSINESS TRANSITIONS

In the event of a merger, acquisition, or asset sale, personal data may be transferred as part of the transaction.

11. CHANGES TO THIS POLICY

We may update this Policy from time to time. Changes will be posted on this page and, where appropriate, communicated to you. Continued use of the Services constitutes acceptance of the updated Policy.